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ADA

It’s our goal to create that first-time magic for everyone who comes into the arena by providing a memorable experience by greeting our guests with a smile, offering assistance and delivering exceptional service to make every guest feel like a VIP!

Accessible / Disabled Tickets

When ordering accessible/disabled tickets, it is important to indicate that you require such seating, so we can properly assist you. Accessible/disabled seating is available on all levels of the arena and may be purchased through Ticketmaster or by visiting the Gila River Arena Box Office. Wheelchair accessible ticket windows are located at the main Box Office at Gate 5. Adjacent companion seating may be purchased based on availability.

Purchase accessible / disabled tickets through Ticketmaster:

  1. Call Ticketmaster at 800.745.3000. Press 9 after selecting the correct event.
  2. To order tickets online, visit Ticketmaster.com and click the accessible seating symbol.
  3. Visit a Ticketmaster retail outlet and request accessible tickets. Locations are listed at Ticketmaster.com. 

Assistive Listening Devices

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Assistive Listening Devices are available at the Gate 3 Guest Services Center near section 115. A driver’s license, credit card, or some form of identification will be required as a deposit.

ATM Machines

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Accessible ATM machines are located at sections 108, 115, 205, 219 and across from suite 1147A.

Concession Stands

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Concession stands are accessible to guests with disabilities. If assistance is required at any food service areas, please contact the nearest usher.

Elevators

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Elevators for guests with disabilities are available at Gates 1, 3, 5 and 7.

Emergencies

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In the event of an emergency, please follow the directions of arena staff who have been properly trained in emergency preparedness.

Escalators

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Escalators to the suite level and upper concourse are available at the Gate 4 and Gate 1 entrances.Wheeled vehicles, including wheel chairs and baby strollers, are prohibited on escalators. 

Guest Services

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Gila River Arena has two Guest Services Centers. The main concourse Guest Services Center is located near section 115. The upper concourse Guest Services Center is located near section 226. The Guest Services Centers provide event and arena information, answer questions, and assist with concerns or issues at Gila River Arena. These locations also serve to assist guests with disabilities. Guests may also contact Guest Services at [email protected] in advance of the event.

Interpreting Services

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Interpreter services may be requested at least 72 hours prior to the event by contacting Guest Services at 623-772-3240 or [email protected]

Parking / Drop Off

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All Gila River Arena affiliated lots provide accessible parking spaces available on a first come, first served basis. Drop off and pick up locations for guests with disabilities is located in Lot E off of Maryland Ave.

Restrooms

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All public restrooms are accessible to our guests with disabilities. Family restrooms are also available on each level of the arena.

Seating Chart

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Accessible seating is available on each level of Gila River Arena. For more information, please call the Gila River Arena Box Office at 623-772-3800.

Service Animals

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Service Animals are welcomed in Gila River Arena and will rest in the seating area of the guest with a disability, rather than in the aisle. Wheelchair accessible seating is encouraged for those with large dogs so aisle ways are not blocked.

Wheel Chair Escorts

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Gila River Arena Guest Services provides complimentary wheelchair escorts for guests when requested. Wheelchair escorts may be requested at any point of entry by asking one of our Guest Services Representatives or Security Officers. Please be aware that our team members will not remain with you during the event, nor will you be permitted to remain in an Arena wheelchair for the duration of the event. Upon request, our Guest Services Representative will also provide you with an escort to the gate after the event is over.

Wheel Chair Storage

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During events, wheelchairs and other assistive devices may be stored at any Guest Services Centers. If you choose to keep your device near you, it cannot block the accessible path of any other guests or be left on the concourse.