VenueShield provides the most advanced hygienic safeguards that serve Gila River Arena’s clients, guests, staff, teams, talent and all other visitors. All policies will be aligned with and informed by public health authorities, medical and industry experts. ASM Global has proactively partnered with and will further consult with leading subject matter experts, health officials and industry leaders in the areas of industrial hygiene, sanitization and fulfillment to consult on all facets of the VenueShield program.
Gila River Arena is committed to the health and safety of our guests and employees. We have worked diligently with state and local health officials to enhance our already strict health, safety and cleanliness measures. These protocols and guidelines will be modified based on evolving standards, public health and governmental directives.
We are excited to welcome you back to Gila River Arena, while addressing important health and safety needs during this time.
For the latest status of our events or information on admission or refunds, please check our individual event pages or email [email protected].
Please read the below guidelines so that you are best prepared for your next visit to Gila River Arena.
KNOW BEFORE YOU GO
Stay Home With Symptons
Fans MUST NOT come to the Arena if they have COVID-19, COVID-19 symptoms, or know they've been exposed to COVID-19.
Mandatory Health Questionnaire
All venue visitors are required to fill out a health questionnaire before entering the venue. The Arizona Coyotes are partnering with Health Pass by CLEAR to help you return to Gila River Arena. Health Pass is a free mobile solution that allows you to complete COVID-related screening requirements before arriving at the game.
To get started, download the CLEAR app before game day and enroll for free here.
All you need is a government-issued ID. Remember to complete the in-app checklist no more than twelve hours before the Coyotes game.
All fans and employees are required to wear a face mask at all times, unless they are actively eating or drinking in their seat. Current guidance from Maricopa County and the NHL advises that plastic face shields are not an adequate alternative to cloth face coverings. Neck gaiters, open-chin triangle bandanas, costume masks, face coverings containing valves, mesh materials, or holes of any kind are not acceptable masks.
All face coverings must:
- Fully cover the nose and mouth and secure under the chin.
- Fit snugly but comfortably against the sides of the face.
Guests under the age of 2 years are not required to wear a mask.
Employee Sanitization Training
Employees will undergo extensive training as is applies to Covid standards. Gila River Arena has implemented a program which calls for enhancements in our cleaning and building maintenance operations. The Program is dedicated to continuous staff training, targeted cleaning standards for event and non-event days, use of the most effective products, equipment and technology in the market and focused facility maintenance plans.
Physical distancing of at least 6 feet will be enforced at all times.
Fans will be designated an entrance for their ticket according to their seating section.Venue Entry will utilize physical distancing markerson the ground for line queuing. All tickets will be paperless to allow touchless scanning from mobile devices at entry points.
Contactless Box Office
Tickets will not be available for sale at the box office. Fans must purchase tickets online at Ticketmaster.com. Box office windows will be staffed with box office attendants on game day to assist fans with questions or problems related to ticketing.
Capacity reductions are in place to facilitate physical distancing. Congregating in groups is prohibited.
Non- Smoking Facility
To limit touchpoints, Gila River Arena will now be a non-smoking facility. There will not be any indoor or outdoor smoking areas available for fan use during events. Fans who exit the venue to smoke will not be permitted reentry into the venue
ENTERING THE VENUE
Pre-Paid Parking Only
Parking passes will now be paperless to allow touchless scanning from mobile devices at entry points. Parking must be purchased online prior to event day at Ticketmaster.com. Upon entry to the parking lot, present your mobile parking pass to the parking attendant for scanning.
Cash will NOT be accepted at parking entrances. Vehicles will be parking in every other space to provide physical distancing within parking lots. Please note that valet service has been eliminated and tailgating is prohibited.
Ticket purchasers will receive a dedicated email assigning them a designated gate to enter through based on their seat location.
Below are the assigned entrances based off seating section:
- Gate 1 Assigned Entrance: Seating sections 107-108, AZ Blue Club, Loge Boxes, and suites only
- Gate 2 North Assigned Entrance: Seating sections 112-114 only
- Gate 2 South Assigned Entrance: Seating sections 109-111
- Gate 4 West Assigned Entrance: Seating sections 115-117 only
- Gate 4 East Assigned Entrance: Seating sections 118-120 only
- Gate 6 North Assigned Entrance: Seating sections 101, 121, and 122
- Gate 6 South Assigned Entrance: Seating sections 102-103
- Gate 7 Assigned Entrance: Seating sections 104-106 only
Strict No Bag Policy
NO BAGS OF ANY KIND including diaper bags, clutches, clear bags, purses, backpacks, fanny packs, etc. will be permitted inside the building to help reduce touchpoints for all staff and guests. Guests who arrive at the venue with these items will be asked to return them to their car.
Have your ticket loaded onto your mobile device before arriving to the arena. Make sure your phone is fully charged. To access your tickets, download the Ticketmaster app and log into your account. Save your tickets to your mobile wallet for easy access. Upon entry to the venue, present your mobile tickets for entry. for more detailed information on mobile ticketing.
INSIDE THE VENUE
Gila River Arena has transitioned to a cashless transaction arena ensuring contactless options for food, beverage and merchandise purchases. Credit card transactions only. Cash will no longer be accepted.
To further protect fans and staff, the eating and drinking of food and beverages must be done in a stationary location, such as your seating location, and not while actively walking. Eating and drinking on the concourse is not allowed. Purchase of concessions will be cashless experience; no cash will be accepted. Maricopa County Environmental Services Department sanitization regulations are thoroughly carried out prior to and after each event. Condiment dispensers have been eliminated for fan safety.
Express Food and Beverage Ordering
There's no need to wait in line for your food anymore. At all events at Gila River Arena, use your mobile phone to place your order at select locations, and proceed to that location to pick up your food. It's that easy. Fans are required to download the Arizona Coyotes mobile app or scan the QR code posted on venue signage to use this feature.
Click here to learn more about express ordering.
Motion censored sinks, soap dispensers, and toilets have been installed in all restrooms for your safety and convenience.
Hand Sanitizer Stations
Touchless hand sanitizer stations are available for all fans throughout the arena.
Exiting The Building
At the conclusion of the event, fans will be released row by row starting with the top row closest to the main concourse. Guests will be directed to exit the gate at which they entered as it coincides with seating section. Fans are encouraged to look at guest services personnel and venue signage for egress procedures.
Coyotes Den Team Shop
A limited number of fans will be allowed into the Team Shop to facilitate physical distancing. Fans must bag their own items and payment transactions will be cashless; no cash will be accepted.
Through public health organizations, such as the Center for Disease Control (CDC) and the World Health Organization (WHO), Gila River Arena is staying informed of the latest updates and developments as they occur. As additional information and guidelines become available through the NHL, CDC, or national/local officials, Gila River Arena will continue to comply and make updates.
For additional details on these efforts, please contact our Event Services team.
CDC AND LOCAL GUIDELINES
Click here for CDC guidelines and updates.
Click here for local Maricopa County guidelines and updates.