Box Office & Tickets
The Gila River Arena Box Office is located on the North East corner of the venue
between Gate 4 (main gate) and Gate 5.
9400 W Maryland Ave
Please note the box office is currently closed on non-event days due to Covid-19.
HOURS OF OPERATION
The Gila River Arena Box Office opens 3 hours prior to show time for all events.
To purchase tickets during times of reduced hours, please visit Ticketmaster.com.
Gila River Arena is now a cashless environment. Please plan on using Visa, MC, AMEX or Discover to purchase tickets at the box office.
Will Call tickets are only available for pick up at the box office at show time on day of event. Tickets may only be picked up by the account holder whose name is on the account. A current valid government issued ID is required for pick up.
Gila River Arena events are mobile only ticketing. New ticket purchases will no longer be emailed, mailed or available to print at home. Your mobile device is your ticket.
To access your tickets, download the Ticketmaster app and log into your account. Save your tickets to your mobile wallet for easy access. Upon arrival, present the barcode on your mobile tickets for entry. Click here for more detailed information on mobile ticketing for Ticketmaster. Click here for more information on AXS mobile ticketing.
The Gila River Arena Box Office will not be selling tickets on the first day of public sale for all future events. Children 24 months in age and older require a ticket to most events. Please check the specific event page on Gila River Arena's website for any revised age restrictions for that event.
Tickets may be purchased online through the following channels:
We cannot verify the legitimacy of tickets purchased through any other site and strongly advise fans to only purchase their tickets through those listed above.
Ticketmaster no longer offers tickets available for purchase by phone.
ADA Accessible Tickets
ADA Accessible seating is available on all levels of Gila River Arena and is available on a first-come, first-served basis while supplies last.
Accessible seating is available through Ticketmaster.com.
On the upper right hand side of your screen there is an ADA button that will allow you to choose available accessible seating
BOX OFFICE PURCHASES
Accessible seating is also available for purchase directly at the Gila River Arena Box Office during operating hours.
When ordering accessible tickets, it is important to please indicate that you require accessible seating so we can provide the best possible experience for you on the date of your event.
For more information on accessible tickets and services available at Gila River Arena events, please click here.
Please note that Gila River Arena events are mobile only ticketing which means for new ticket purchases, your mobile phone is your ticket. Tickets will no longer be available to print at home, through email or by mail.
Before arriving at your event, please download the Ticketmaster app on your mobile device and locate your tickets in your account. Save your tickets in your mobile wallet on your phone before arriving at the venue. Upon arrival, you will pull up your tickets from your mobile wallet, present them to the ticket scanner who will scan the barcode, and you’re in.
Click here for more information on mobile ticketing for Ticketmaster.
Click here for more infomration on mobile ticketing for AXS.
Mobile Ticketing FAQs
What are the benefits of mobile tickets?
A mobile ticket is a convenient and safe way to receive, manage and utilize your tickets. It’s our goal to make your Gila River Arena experience the very best, and mobile tickets provide:
- Quick and easy entry into Gila River Arena using your mobile phone or smart device
- Instant access to all your tickets through the Ticketmaster App
- The ability to manage, send or sell your tickets anytime
- Reduced risk of lost or forgotten tickets
- Increased protection against paper ticket fraud
How do I access my tickets on my smartphone?
Download the Ticketmaster app from the iTunes App Store or Google Play Store. Sign into your Ticketmaster Account. Go to “Tickets” or “Manage Tickets.” Browse for the specific event you’re looking for and tap to see your tickets. To ensure seamless entry, we highly recommend adding your tickets to your phone’s digital wallet before arriving at the game. If you have an iPhone, you can store your tickets in your Apple Wallet. If you’re an Android user, you can save your tickets to your phone through Google Play. When you arrive at Gila River Arena, present your smartphone to the guest services representative to have your ticket scanned.
Can I print my ticket from home?
No. With Gila River Arena utilizing Safetix™, all tickets are fully digital and only accessible on your mobile device. Print at home tickets (PDF) are no longer valid for entry. Your phone is your ticket.
Can I use a screenshot of my ticket?
No, a mobile ticket must be provided either within the app, the mobile website or within your phone’s wallet to gain entry. Screenshots will not be accepted.
What is Safetix™?
Safetix™ is a new ticket technology that ties a unique, identifiable digital barcode to each ticket on a mobile device. The ticket is secured and identified via:
- Safetix™ Barcode: An encrypted barcode that automatically refreshes to protect tickets from screenshots or photocopies.
- Safetix™ Wallet: This form of entry allows a contactless experience by tapping the phone against the scanner, rather than scanning a barcode. Once tickets are added to the wallet, Safetix™ Wallet further enhances security since it doesn’t reveal a barcode, eliminating the ability to take screenshots and replicate tickets. Safetix™ Wallet is currently only available with Apple Wallet. Android support is coming soon.
What if I lose connectivity/can’t connect to my account at Gila River Arena?
The Ticketmaster app includes an offline mode that helps to save tickets after you view them. Once the tickets have been added to your account, you will be able to access them regardless of internet connectivity. By adding the tickets to your Apple or Google Play wallet, you can enter the venue without internet connection.
What if my phone breaks, dies, or is lost/stolen before I arrive?
Simply come to the box office on the North East corner of the Arena, present your ID and we can issue your ticket.
What if my entire party isn’t with me when I’m ready to enter?
Mobile tickets make it easy to send tickets to everyone in your party in advance. You can easily transfer each guest their own ticket in advance, allowing everyone to enter on their own as they arrive.
How do I send a ticket?
- It’s simple! Using the Ticketmaster app, sign into your account.
- Select My Events, then tap the event you’d like to transfer tickets for.
- Tap Transfer, select the ticket(s) you’d like to send, and enter the recipient’s information.
- You’re all set! We’ll send an email to your recipient to accept their tickets right in their account.
- Sending multiple tickets? Simply complete the steps above for each ticket.
- The person you are sending tickets to must create a Ticketmaster account using the email address the tickets were sent to, if they do not have one already.