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ADA INFORMATION

Gila River Arena is committed to providing all guests with a clean, safe, and fun experience!

ACCESSIBLE SEATING TICKETS

Accessible seating is available on all levels of the arena and may be purchased through Ticketmaster.com. Adjacent companion seating may be purchased based on availability.

PURCHASING ACCESSIBLE TICKETS OPTIONS

At Ticketmaster.com, select your event, click on the “Request Accessible Seating” icon.

Click here to see ADA Seating Map

Accessible Parking / Drop Off

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All parking, including accessible parking, is on a first-come, first-serve basis.  Purchasing a pre-paid parking pass is suggested at ticketmaster.com under Gila River Arena Parking.

A drop off and pick up location for guests is located in Lot E off of Maryland Ave.

Accessible Seating

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Accessible seating is available on all levels of the arena and may be purchased through Ticketmaster.com. At Ticketmaster.com, select your event, click on the “Request Accessible Seating” icon.

Click here to see ADA Seating Map

AMERICAN SIGN LANGUAGE INTERPRETING SERVICES

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Sign language interpreting services are available with a 72 hour prior to the event request made to Gila River Arena Guest Services at 623-772-3240 or [email protected]

Assistive Listening Devices

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Assistive listening devices are available to check out at the Guest Services Booth located near Section 115.  These devices will amplify the public address system. AM/FM radios with bone conduction headphones are available to check out at the Guest Services Booth to broadcast the Arizona Coyotes play by play.

ATM Machines

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Accessible ATM machines are located at sections 108, 115, 205, 219 and across from suite 1147A.

Concession Stands

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Concession stands are accessible to guests with disabilities. If assistance is required at any food service areas, please contact the nearest usher.

Elevators and escalators

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ELEVATORS AND ESCALATORS

Elevators can be found near:

  • Main Concourse: Sections 108, 115, 119, and 104
  • 1100 Suites:  Near Suites 1101A, 1117, 1129, and 1147B
  • 1200 Suites:  Near Suites 1201A, 1217, 1232, and 1248B
  • Upper Concourse:  Sections 211, 220, 226, and 205

Escalators can be found at the main entrance near Sections 116 and 118.  Wheeled devices, including baby strollers and wheelchairs are prohibited on the escalators.

Emergencies

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In the event of an emergency, please follow the directions of arena staff who have been properly trained in emergency preparedness.

Guest Services Booths

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The Guest Services Booth is located on the main concourse near section 115.  Please  visit the booth for assistance in:

  • Store strollers and other mobility devices
  • Assist guests with disabilities to their seats
  • Check out assistive listening devices and FM receivers
  • Assist with lost and found items
  • Check out sensory bags 

Interpreting Services

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Interpreter services may be requested at least 72 hours prior to the event by contacting Guest Services at 623-772-3240 or [email protected]

Restrooms/ Universal Changing Tables

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All restrooms are accessible and located at each corner of each level of the arena.Family restrooms are also available at sections 109, 120, 212, and 227.

A universal changing table is available in the family restroom at section 109 to accommodate guests where a baby changing table is not suitable.

Seating Chart

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Accessible seating is available on each level of Gila River Arena. For more information, please call the Gila River Arena Box Office at 623-772-3800.

Service Dogs

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Service dogs and service dogs in training are welcomed at Gila River Arena.  It is suggested to purchase tickets in a wheelchair accessible seating area to prevent blocking aisle ways.

Sensory Bags

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Sensory bags containing special KCVIP badges, fidget toys, noise cancelling headphones and other resources, are available for checkout (at no cost by leaving an ID) at our Guest Services Booth located at Section 115. 

Sensory Needs

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Gila River Arena is Sensory Inclusive Certified through KultureCity, providing an all-inclusive experience for all guests, for all events, including those with sensory needs.  Sensory Bags containing fidget toys, noise cancelling headphones, and other resources are available to check out at the Guest Services Booth near section 115. 

Please visit the Gila River Arena social story on the KultureCity webpage at https://venue.kulturecity.org/venues/gilariverarena

Wheelchair Escorts

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Gila River Arena Guest Services provides complimentary wheelchair escorts for guests when requested. Wheelchair escorts may be requested at any point of entry by asking one of our Guest Services Representatives or Security Staff. Please be aware that our team members will not remain with you during the event, nor will you be permitted to remain in an arena wheelchair for the duration of the event. Upon request, our Guest Services Representative will also provide you with an escort to the gate after the event is over.

Wheelchair Storage

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Wheelchairs and other mobility devices may be stored at the Guest Services Booths at section 115 and 226.  If you chose to keep the device near you, it cannot block the accessible path of any other guests or be left on the concourse.