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A-Z Guide

Gila River Arena is committed to providing memorable and exciting experiences to all of our guests in a clean, safe, and friendly environment. This A-Z Guide is provided to share general information and arena policies while attending events at Gila River Arena. Guests who do not follow these policies or staff directions are subject to ejection from the arena.

ADA Accessibility

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For the Accessibility Guide, please visit our Accessibility Guide.


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Gila River Arena, 9400 W. Maryland Ave., Glendale, AZ 85305


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For safety and as a courtesy to other guests, aisles must be kept clear at all times. Please refrain from standing in the aisles or placing personal belongings in the aisles.

Alcoholic Beverages

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The Gila River Arena and Levy Restaurants alcohol policy is designed to protect guests and the community from alcohol related incidents. A Designated Driver program is available for events when alcohol is served and is located at the Gate 3 Guest Services Center near section 115. Guests are expected to obey all Arizona and local laws for purchasing, possession and consuming alcohol. Additionally:

  • Gila River Arena does not allow outside food and beverage into the arena.
  • Gila River Arena reserves the right to deny entry to guests who appear impaired.
  • Alcoholic beverages will not be served in containers larger than 25 ounces.
  • There shall be a maximum limit to two alcoholic beverages sold to each guest per transaction with current valid ID. Management reserves the right to adjust this.

Gila River Arena and Levy Restaurants have implemented responsible alcohol management and service training for serving staff.

Gila River Arena reserves the right to eject anyone under the age of 21who is observed to be in possession of, or consuming alcohol on the property. These individuals may also be subject to Glendale Police Department prosecution.

  • Guests on the suite levels are prohibited from removing bottles, cans, and/or glasses from the suite level.


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Animals or pets of any kind are prohibited in Gila River Arena with the exception of trained service animals and service animals in training for guests with disabilities. Service animals are welcomed inside the arena but must be on a leash/harness. Service animals will rest in the seating area of the guest with a disability and not in the aisle. A guest whose service animal poses a threat to the safety of other guests or employees may be asked to escort the animal off the property.

Automated Teller Machines (ATMs)

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There are five (5) SunWest Federal Credit Union ATMs located in the following sections:

  • Main Concourse near Section 115
  • Main Concourse near Gate 1 at Section 108
  • Upper Concourse near Sections 205 and 219
  • Club Suite Level, across from Suite 1147

Baby Changing Tables

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All restrooms are equipped with baby changing tables. In addition, there is a Mothers Nursing Room located on the main concourse near section 106.

Baby Bags / Bottles / Formula

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Baby bags, plastic bottles, and formula are permitted.

Bags / Backpacks / Large Bags / Suitcases

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Guests are encouraged to travel light, minimizing the number of personal items brought. Backpacks of any size are not permitted inside Gila River Arena. Oversized bags larger than 14”x14”x6” (i.e. large purses, suitcases, beach bags, laptop bags, etc.) are prohibited.

Gila River Arena does not provide a general area to check bags, coats or any other personal belongings.

Please note that some events may enforce a modified bag policy. Those changes will be communicated through social media accounts and the Gila River Arena website

Banners and Signs

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Banners and signs are permitted inside Gila River Arena for Arizona Coyotes games; however, they must be no larger than 24” x 36”, they must be constructed of flame retardant material, may not be obstructive of corporate signage and may not be displayed during play of game due to sightline restrictions. Banners or signs may not be placed on railings, walls or be commercial in nature, obscene or cause a disturbance to other fans. Poles or sticks to display banners or flags are prohibited. Gila River Arena reserves the right to remove any banner or sign without exception. Banner and sign restrictions may vary for non-sporting events.

Box Office

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The Gila River Arena Box Office is located on the North East side of the Arena.

Will Call

Will Call tickets are available for pick up at the box office during regular business hours and at show time on day of event. Tickets may only be picked up by the account holder whose name is on the account. A current valid government issued ID is required for pick up.

Hours of Operation

Hockey Season

  • Monday – Friday: 10AM – 5PM
  • Saturday: 10AM – 4PM

Non-Hockey Season

  • Monday – Friday: 10AM – 5PM
  • Closed on Saturday and Sunday except on event day.

Hours are extended on all event days.

  • Box Office Information Line - 623-772-3800


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As a general rule, still, cameras are permitted at most events. Restrictions on the use of still and video cameras vary by event and are determined by the event producer. Standard photography is permitted for most sporting events (flash photography is not permitted in the seating bowl), but may not interfere with the view of other guests. Professional photography, cameras with detachable lenses and audio and videotaping are prohibited. (No GoPro type cameras, no selfie-sticks.) Guests should contact Gila River Arena Guest Services at 623.772.3240 for event-specific information. (*NHL POLICY: For all Coyotes and NHL games, fans are allowed to bring still cameras into Gila River Arena. The use of flashes and all recording devices is strictly prohibited.)

Child Admission

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Child admission policies vary by event. For Arizona Coyotes hockey games, children under the age of 2 do not require a ticket to attend, provided they sit on the lap of an adult throughout the game. Any child who has celebrated their 2nd birthday will need a ticket to enter the building

Coat Check

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Gila River Arena does not provide an area to check coats or other personal belongings. Gila River Arena is not responsible for lost, stolen, or damaged property.

Code of Conduct

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Gila River Arena is committed to creating a safe, comfortable, and enjoyable entertainment experience. Please click here (link to Code of Conduct) to view our Code of Conduct, Prohibited Items and Security Policies

Compliments / Comments / Suggestions

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Guests may share feedback by emailing us at [email protected]

Drones/Unmanned Aircraft Systems (UMAs)

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Federal Aviation Administration requires recreational operators to give notice for flights within five miles of an airport to both the airport operator and air traffic control tower, if the airport has a tower. Flights are restricted over Gila River Arena as it is within 5 miles of Glendale Municipal Airport


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Gila River Arena is equipped with elevators that access all public areas of the Arena. Should you require special assistance in reaching your seat, please contact Guest Services in advance or see any Guest Services staff member during the event. Wheeled vehicles, including wheel chairs and baby strollers, are prohibited on escalators. 

Emergency Calls

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All ticket holders should record their section, row and seat numbers at home and/or the office. It is important for babysitters and family members to have this information and call the arena receptionist at 623-772-3240 should an emergency arise. Messengers may only locate those individuals if given specific seat information.

Emergency Evacuation Procedures

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Gila River Arena personnel have been properly trained in emergency evacuation procedures to ensure the safe evacuation of all patrons, including those guests with disabilities, in the case of an emergency. Please pay careful attention to ushers and security personnel for instructions during an evacuation.

Entry Screening

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For safety purposes, all guests entering Gila River Arena will be searched and have their belongings scanned. Gila River Arena reserves the right to confiscate items which may cause danger or disruption to the event or other guests, or which are in breach of building policies and/or prohibited items. All guests entering the arena are subject to a metal-detector screening, visual inspection, and bag inspection conducted by Gila River Arena Security personnel. The purpose of the inspection is to detect prohibited items. To increase the efficiency of this important and necessary process, fans are encouraged to keep the following in mind before they arrive at the arena entrance;

  • Arrive early
  • Travel light and minimize the number of personal items
  • Be ready for inspection prior to reaching the security screening by removing personal items from your clothing such as cell phones, keys, cameras, etc.

Guests will be asked to remove all metal belongings or electronics from their pockets before passing through the magnetometer. Gila River Arena reserves the right to subject guests to a secondary hand wand screening and/or visual inspection if deemed necessary.

Any guest who declines to be searched may be denied entry or ejected from Gila River Arena

Family Washrooms

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Family washrooms are located in the northeast and southwest corners of both the lower and upper concourse levels, as well as on both suite levels.

First Aid

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First Aid facilities are located on the Main Concourse level across from section 106 and on the Upper Concourse level across from section 220. Paramedics are also available throughout the Arena and will respond immediately when assistance is needed. Please ask the nearest Gila River Arena team member for help should you require assistance.

Gates Open

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Arena event door times may vary, but generally open one (1) hour prior to show time. For Arizona Coyotes games, gates open one (1) hour prior to game time for the general public.Door times are listed on the event page of the arena website or by calling Guest Services at 623-772-3240.

Guest Services Centers

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Guest Services Centers are located at section 115 and 226 and staffed with Guests Services Representatives who can assist you with questions, concerns and providing assistance to guests with disabilities and or special needs (See Disabled Services). Guests may also contact the Guest Services Department at 623-772-3240 or email at [email protected] for assistance.

Intoxicated Guests

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Gila River Arena reserves the right to deny entry to intoxicated guests. Any intoxicated Guests causing a disturbance during an event will be asked to leave the facility and may be subject to arrest

Lost and Found

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Lost and Found may be claimed at the Guest Services Center across from section 115 during an event. During non-event hours, lost and found items can be claimed at Gate 3 Security or via phone at 623-772-3475. Items will be retained for two weeks. After the two-week retention, items may be donated to charity.

Lost Parents/Found Children

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Children looking for lost parents will be escorted by Gila River Arena team members to the nearest Guest Services Center.


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For the safety and enjoyment of all guests, masks may not be worn while in attendance at any Gila River Arena event.

Nursing Room

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The Nursing Mothers Room for private breastfeeding accommodations is located at section 105-106 on the Main Concourse.

Prohibited Items

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-Weapons of any kind (guns/knives/pepper spray), any object that can be used to inflict bodily injury or disrupt the event, chemical dispensing devices, noise making devices, 2-way radios

-Any item that may be deemed potentially harmful

-Backpacks and Oversized Bags (See Bag Policy below for more information)

-Outside food, beverage, glass containers, alcohol, cans, bottles, flasks (Hydroflasks, metal, etc.), coolers or water bottles. 

-Laptops, any type of personal computers, and tablets (i.e. iPads, TouchPads, etc.) will not be permitted inside

-Laser pointers, flashlights, handcuffs, fireworks, alcohol, drugs, and/or illegal substances

-Professional photography equipment (detachable/interchangeable lenses), audio/video recording devices, tripods, monopods (selfie sticks), tablets, laptops, computers, promotional materials

-Signs, flags, banners, posters larger than 24”x 36” (may NOT be attached to a pole/stick), strollers, skateboards, skates, stickers, balloons, markers

-Pamphlets or product samples

-Drugs or illegal substances


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Pucks that go into the seating area during hockey games may be kept by the guest who catches it. Please note that while protective netting is put in place at each end of the rink, pucks may still enter the seating area and can cause serious injury. We remind all guests to stay alert at all times while the puck is in play.

Puck in Play Policy

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Gila River Arena is committed to creating a safe, comfortable, and enjoyable entertainment experience. Please be aware of our Whistle Policy, which requires guests to refrain from accessing their seats until the puck is no longer in play. This policy enables guests to enjoy an unobstructed view of the game.


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Re-entry is prohibited during all events held at Gila River Arena.

See Something Say Something

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In March 2011, Secretary of Homeland Security Janet Napolitano and AEG announced a new partnership expanding the Department of Homeland Security's (DHS) "If You See Something, Say Something™" public awareness campaign to stadiums, arenas, theatres, clubs, convention centers and other venues owned or affiliated with AEG Facilities in an effort to help ensure safety and security of the American public.

The "If You See Something, Say Something™" campaign — originally implemented by New York City's Metropolitan Transportation Authority and now licensed to DHS for a nationwide campaign — is a simple and effective program to engage the public and key frontline employees to identify and report indicators of terrorism, crime and other threats to the proper transportation and law enforcement authorities.

Gila River Arena is proud to participate in this campaign.

To report suspicious activity, see your nearest Usher or Security Officer, or call 877-2-SAVE-AZ (1-877-272-8329).

Smoke-Free Environment

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Smoking is not permitted in Gila River Arena at any time; however, there are designated smoking areas conveniently located on the Gate 2 and Gate 6 patios of the Main Concourse. E-cigarette use is also not permitted inside Gila River Arena. Users are asked to use the smoking areas on the Gate 2 and Gate 6 patios of the Main Concourse.


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Loitering, trespassing, soliciting/peddling of merchandise, apparel and tickets is not allowed on Gila River Arena property. Any exception to this policy must be approved, in advance, by Gila River Arena and the City of Glendale.

Standing Policy

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Guests are allowed to stand during an event, provided that they are only occupying the area in front of their ticketed seat. Guests are asked to be considerate of other guests seated around them and their line of sight.

Standing in aisles, and on chairs is strictly prohibited.

Stroller Check

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Strollers may be checked at the Guest Services Centers located on the Main Concourse level by Gate 3 and on the Upper Concourse level across from section 220.

Television Monitors

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Television monitors are stationed throughout the building. During Arizona Coyotes games radio play-by-play is also broadcast on the concourses and restrooms to ensure that guests never miss a moment of the action.


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For most events, the temperature is approximately 75 degrees. During ice events, the temperature is approximately 65 degrees and may depend on your proximity to the ice surface. It is strongly suggested to dress in layers for your comfort.

Texting Service

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Gila River Arena has teamed with In Stadium Solutions (ISS) to provide guests with an in-game/event texting service, allowing guests to text issues to building management anonymously and discretely without having to leave the comfort of their seat. Guests may text GRA (space), Issue, and Location to 69050.

Participation in our service is free of charge but standard carrier text messaging & data charges will apply. Text STOP or UNSUBSCRIBE to 69050 to be removed from any list and end subscription to the service.

Ticket Information

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The Box Office and Will Call Windows are located on the northeast corner of the Arena near Gate 5. Tickets may be purchased with cash, American Express, Discover, MasterCard or Visa. Advance tickets are available during events at the inside ticket windows located on the northeast corner of Main Concourse. Tickets can also be purchased at Ticketmaster.com, Ticketmaster charge-by-phone at 800-745-3000 and 520-321-1000 or at any Ticketmaster outlet.

Ticket Resale

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To avoid disputes with counterfeit, stolen or voided tickets, guests should make all ticketing purchases through authorized outlets only. Authorized outlets include the Gila River Arena Box Office and Ticketmaster. Gila River Arena will not be responsible for validating tickets that were not purchased through an authorized outlet.


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Public tours of Gila River Arena are not offered.


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Guests are prohibited from bringing weapons into the arena. Gila River Arena does not provide weapon lockers and will not check weapons at Guest Services. Weapons include, but are not limited to, the following: firearms, explosives, stun guns, handcuffs, brass knuckles, sticks, clubs, batons, martial arts instruments, pepper spray, tear gas, knives, etc. Guests found in possession of the above-mentioned items will be asked to remove the item from the arena or dispose of it. Guests who refuse to comply will be ejected from the arena and may be subject to arrest.

Wheelchair Escorts

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Gila River Arena Guest Services provides complimentary wheelchair escorts for guests when requested. Wheelchair escorts may be requested at any point of entry by asking one of our Guest Services Representatives or Security Officers. Please be aware that our team members will not remain with you during the event, nor will you be permitted to remain in an Arena wheelchair for the duration of the event. Upon request, our Guest Services Representative will also provide you with an escort after the event is over.

Wheelchair Storage

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For guests who wish to transfer to a seat from their wheelchair, we will store your wheelchair at our Guest Services Center. Our team members will make arrangements to return the wheelchair to you at the end of the event, or any other time you would prefer. Electric wheelchair charging service is also available through Guest Services.

Will Call Window

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The Will Call Windows are located on the northeast corner of Gila River Arena. The windows will generally remain open through the first hour of the event. Tickets may only be picked up by the account holder whose name is on the account. A current, valid government issued ID and credit card used to purchase tickets are required for pickup.